We always thrive to provide the highest quality service to the best of our ability. This section provides further details to our terms and conditions of service. If you have any queries regarding any of our terms, please contact us at +91 97380 18755.
Please be aware that any information provided through any part of our website is provided for interest purposes only and does not constitute any personal professional advice. No professional advice can be provided without a clinical consultation with a dentist. For professional dental advice we strongly recommend that you see a dentist by booking a consultation on our website.
Once your treatment plan has been scheduled with the dentist, we will provide printed details of your plan which will be signed by you that you have been clearly explained regarding treatment options. If this plan changes due to radiographic or clinical findings, we will inform you and discuss this with you. If there are any queries on your treatment plan, then it should be done before any appointments for treatment are scheduled.
Certain dental treatments require completion of a written consent form. We work to strict governing guidelines in order to ensure that the patient and/or legal guardian is fully aware of the treatment, aftercare and any risk before treatment is carried out.
We require pre-payment and deposits to secure booking of specialist treatment appointments and hygiene and therapy appointments. Fees for certain treatments like Dental Implants and Invisalign are taken on a pay as you go basis at each visit. We will discuss and plan a schedule of payment for you. Patients registered to us must see their terms and conditions for treatments under contract. Smiles On Dental does not accept any payments by cheque.
Fees for treatment where intravenous sedation is applicable should be settled prior to the appointment to avoid financial transactions and signatures while the patient is still under the influence of the sedative. Smiles on Dental reserve the right to charge time based deposits for booking future appointments. Deposits are transferable towards cost of treatment.
Late cancellations and failure to attend appointments may have a negative impact to our service and regular patients. For a deposit to be refunded Smiles on dental requires at least 48 hours’ notice of cancellation. Cancellations made within this time frame, or failures to attend, are not subject to refund.
Sometimes being late for appointments is unavoidable. Please let us know if you are going to be late but please also be aware that if you are going to be more than — minutes late you may be asked to reschedule your appointment. If you arrive more than –minutes late without our prior agreement we may consider that you have failed to attend, in which case you will not be eligible for a refund.
At Smiles On Dental our Ceramic Veneers, Ceramic crowns, Implant crowns and permanent fillings are guaranteed for a period of twelve months following placement, provided that the following conditions are met:
It is important that you provide a full medical history and details of any medications that you undertake. It is also a requirement that we have your correct contact details on file. If there are any changes, it is very important for you to tell your dentist. Simultaneously, we shall try to keep all information updated on your regular visit. It is the patient’s responsibility to inform the clinic of any changes in either personal details and/or their medical history. All records are kept in accordance with strict Data Protection guidelines.
All patient details are stored on a secure computer system in accordance with the Data Protection Act. All clinical notes, digital radiographs, digital photographs, and so on remain the property of Smile. All staff undergo Data Protection training and understand the importance of information handling.
Smiles on Dental may use images and x-rays of your smile and teeth only (for marketing and educational purposes) for our website. Your name will never be published, and your identity will never be disclosed. We ensure we receive permission prior to using any images, however if you do not wish for us to use your images and x-rays in this way you may inform us.
We would like to provide you with a convenient reminder of impending appointments or routine check-up appointment reminders, via email or SMS. If you would prefer that we need not contact you then please ensure you inform at the reception during your next visit to opt out. We do not use your details for any other purposes and will not pass on your information to third parties.
We are always open to take any complaint about any aspects of our services and strive to work under the strict guidelines as per healthcare standards of Indian Act to ensure transparency with our communication on pricing, treatment planning and patient care.
In the rare event something accidental, complaints can be made in writing via email sent to
Any complaint will receive an email acknowledgement as soon as possible and the management will strive to resolve the complaint within a quick, reasonable span of time. For our full complaints procedure and policy please ask at our reception. If a complaint is about any aspect of clinical care or associated charges it will normally be acknowledged by the management team and then referred to the treating dentist. Please note that in these cases Smiles On Dental accepts no liability on behalf of the treating clinician and will act as a liaison between the patient and the treating dentist only.
